Service science research and innovations in the service economy ssri is an international applied research book series providing coverage of challenges opportunities problems trends and solutions encountered by both scholars and practitioners in the arena of service science ssri emphasizes the technical economic managerial and . Note 5 achetez service design and delivery service science research and innovations in the service economy by mairi macintyre editor glenn parry editor jannis angelis editor 29 may 2013 paperback de isbn sur amazonfr des millions de livres livres chez vous en 1 jour. Service science research and innovations in the service economy ssri is an international applied research book series providing coverage of challenges opportunities problems trends and solutions encountered by both scholars and practitioners in the arena of service science. Service design and delivery provides a comprehensive overview of the increasingly important role played by the service industry focusing on the development of different processes employed by service organizations the book emphasizes management of service in relation to products it not only explores the complexity of this relationship but also introduces strategies used in the design and management of service across various sectors highlighting where tools techniques and processes . Buy service design and delivery service science research and innovations in the service economy 2011 by macintyre mairi parry glenn angelis jannis isbn 9781441983206 from amazons book store everyday low prices and free delivery on eligible orders